How to get an internet contract in Japan

The Internet is an essential part of our lives.
When you start living in Japan or move into a new place, you usually need to contract an Internet service.
 
In this article, we will show you how to contract an Internet service in Japan.

Types of home internet connections and how to choose the right one

First, let's talk about the different types of Internet connections. In Japan, there are three main types of Internets available.
 
1. Optical fiber connection
It provides a fast and stable connection but requires additional installation work.
You need to buy or rent a modem and router by yourself.
 
2. Cable TV connection
By combining TV and Internet, you can often get a discount with a set contract.
While some say that the speed is slower than fiber-optic lines, recently high-speed connections have been improving.
 
3. Mobile connection
It is portable and does not require installation, but the speed may be slower than fiber optic lines.

How to choose an Internet connection

When signing up for an Internet contract, it is important to choose a connection that is suitable for your usage.
 
If you choose to get an optical fiber, you can enjoy a high-speed, stable connection.
Recommended for those who often play online games or watch high-definition videos.
 
On the other hand, if you choose to use only a mobile connection, you can easily take it with you and use it conveniently without the need for installation work.
It is suitable for those who move frequently and use the Internet not only at home but also outside.
There are also unlimited-use plans and a tethering function for connecting to a computer, so depending on your usage, you may be able to make use of the service comfortably enough.
 
Consider your frequency of use and purpose of use and choose the most suitable connection.

If you live in a rental property

Some rental properties may have immediate Internet access. This is probably explained to you when you start living in the apartment.
If you are going to get a new Internet service by yourself, please consult with the management company or the landlord.
There are also times when you may have to do some installation work. At that time, be aware that you may need to obtain permission to do so.

Internet Contract Procedures

The basic procedure for contracting Internet service is as follows.
 
(1) Select a provider
Choose a provider based on your usage objectives and budget.
 
(2) Apply for the service
Submit an application for Internet service. This can be done in person as well as on the Internet or by phone.
 
(3) Prepare the necessary documents

[Example of required documents]

• Identification documents(Passport, Resident Card, My Number Card, etc.)
• Address Verification Documents(Residence Card, My Number Card, Utility bill, etc.)
• Payment Method Information(Credit Card or Bank account information)

 For optical fiber and cable TV connection, you will also need to arrange the schedule of construction and the activation of the connection.

What you need to know before signing up an Internet contract

 
Check the coverage area
Whether the service is provided in your area or not.
 
Review provider's performance and reputation
Evaluation of the provider's Internet speed and service.
 
Speed and stability
Depending on the area you use, the speed and stability of the connection may differ.
Find out from friends who use the same provider or refer to reviews on the Internet or social media for more information.
 
Price Plans
Check the basic and optional fees and choose the plan that is suitable for you.
 
Support System
When signing up for Internet, make sure that support is available in foreign languages.
In addition to English, support may be available in a variety of languages, including Chinese and Portuguese. Searching the Internet in your native language is also recommended.
 
Contract Term and Penalties
Check in advance about penalties for cancellations during the contract period.
 
Time required for the service activation
From the time of application until the service is actually available, it takes one to two weeks for fiber-optic connections, and a few days for mobile Wi-Fi. If installation is required, it may take even longer.
 
What you need to prepare
Fiber optic connection requires a modem and a router. Check to see if you can rent or need to purchase one.

Internet cancellation procedure

When you move or return home and will no longer be using the Internet, you will need to cancel your subscription.

When to Cancel
Complete the cancellation procedure as soon as possible. Depending on the provider, you may need to cancel your contract a few days to a few months prior to the date you wish to cancel.

Check for penalty fees
If the contract is terminated during the contract period, a penalty fee may be incurred.
Check the contract to see if there is a penalty fee.

Check for items to be returned
​​​​​​​Equipment such as modems and routers may be returned.
Find out about return methods and deadlines.

Finally

When contracting an Internet service, choose an appropriate provider that fits your lifestyle.
In addition, if you live in a rental property, Internet may be available already, or you may need to report to the management company if you want to sign up for a different Internet service.
 
Before signing a contract, please check whether the speed is fast enough in your area and the penalty fee for cancellation.